The app for all tenants

Tenants can report all issues in no time via the app. The processing involved is simple and intuitive. The app leads the tenant through relevant selection catalogues oriented towards specific tenant needs. This eliminates the confusion and overwhelming nature of long lists and complicated click paths. Required documents or photos can be requested directly in the forms depending on the situation. Everything necessary for further processing is thus already available.

From news to house rules or information on a new caretaker – the latest updates are made available immediately in the app. Administration and maintenance are conducted independently by the real estate company and content can be published for each building or accounting entity or across the entire portfolio. As soon as new information is created for a specific building, every tenant who uses the app receives an automatic push notification or e-mail. This ensures that important information does not go unnoticed.

All documents frequently used in tenant communication are available in the app through an interface with SAP^®. You can freely choose which documents are displayed for how long and at what time. Traditional letters are also replaced by the display of mandatory-delivery documents with a confirmation dialogue. Two-factor authentication prevents data from ending up in the wrong hands. We guarantee the legal compliance of our paperless delivery through an opinion provided by a law firm under its own liability.

Entire app user processes can be efficiently controlled and managed in the housing company’s SAP^® system. All open processing steps within the app are clearly visible through multiple filter criteria. A standard feature within these processes is the chat function, which allows questions to be cleared up quickly. The targeted processor finding in easy­square workflow always sends the tenant app processes directly to the responsible processor. This eliminates the extra work caused by forwarding and assigning to multiple people.

The tenant app can be adapted to your corporate design specifications and is presented in the app stores with your company’s aesthetic. From the app icon to the logo and colours and all the way to the banner carousel – our co-branding guide describes all the design options available for individually customising your app.