Onboarding

Your housing company must use the tenant app powered by easy­square. If this is the case, you’ll need the tenant app from the Apple App Store (iOS) or Google Play Store (Android) on your smartphone as well as an activation code to activate blocked services (covered in the onboarding process starting at step 3). Registration in your browser via the web app is also possible. You’ll need the URL from your landlord for this.

The tenant app offers a wide range of digital services and options for communication between you and your landlord. This allows you to read important information and news about your building on the digital bulletin board, to submit a defect report for your apartment online, or to apply for a pet permit from your landlord. All contract data, account balances and individual statements can also be viewed around the clock. Upon registration, the app does not yet contain this data. To securely assign this data to your app account, your housing company must activate your data. The data will be assigned to your app account when you enter the activation code.

To register and activate certain functions in the tenant app powered by easy­square, you need an activation code consisting of several characters. You can easily request one from your housing company via the app itself. You’ll receive the activation code by post within a few days. If you’ve received the letter with an activation code from your housing company, simply enter the code in the tenant app (see steps 3 and 4 in the onboarding process).

The security of electronically stored data is becoming increasingly important, especially when it comes to your personal data. Your landlord must explicitly grant you access to blocked services for you to view your contract documents, for example, by sending you a personal activation code by post. You can then use this activation code to enable access to the blocked services (see steps 3 and 4 in the onboarding process). Delivery of the activation code by post is intended to ensure that only you, as a tenant, are granted access to your personal data (two-factor authentication). The first factor is the app login with a user name and password. The second factor is delivery of the activation code letter to your postal address.

Your housing company might manually activate you via the easy­square professional app (if used by the housing company) or automatically activate you by changing your status from a potential tenant to a tenant. Both methods are only possible if your landlord uses the necessary easy­square solutions.

There is no limitation on the number of incorrect entries. But after four weeks have passed, you may need a new activation code depending on the housing company. In this case, it’s best to contact your landlord directly. To avoid typos when entering your activation code in the tenant app, you can also scan the QR code on the activation letter (see step 4 in the onboarding process). This is quick and easy with your smartphone.

The activation code is valid for a maximum of four weeks. This period varies between housing companies. If your activation code doesn’t work, it’s best to contact your landlord directly.

If you have any questions about the tenant app or problems not covered in these FAQs, please contact your landlord directly. If you have any technical problems with the easy­square app, you can also use our contact form.